Refund policy
Refund & Return Policy
The pixi store wants you to happy with your purchase. This Return & Refund Policy explains when returns ,replacements , and refunds may be accepted .
Personalised Products
Products at The Pixi Store are personalised or made especially for you.
As each personalised product is lovingly made especially for you, we’re unable to offer returns or refunds on personalised orders for a change of mind. We kindly request that you double-check your details before placing your order so we can create it just the way you want it.
Please carefully check the details, spelling, photographs, and other information provided while placing your order.
Incorrect Product
If your order arrives :
Incorrect product
Missing an item
Please connect us within 48 hours of delivery .
You may be required to provide clear photographs or a video of the package and product so that we can verify the issue.
After verification, we may offer a replacement or refund, depending on the situation